Client Testimonials

Better service starts here. Read what our clients have to say about our non-emergency, post-admission patient flow services.

Proudly Supporting The Following Organizations Across BC

“Interior Health is no stranger to the devastating impacts of climate change—notably wildfires and floods, which places healthcare facilities at risk. This has resulted in mass evacuation events of hospitals and residents of Long Term Care facilities. In these situations, we call upon SNT to support the evacuation of our LTC facilities. During the 2024 Kelowna Wildfire, SNT responded quickly to support the evacuation of over 250 residents to alternative care facilities in the Okanagan and Lower Mainland. In our experience, SNT provides a safe, friendly, reliable, and professional service. In addition, SNT’s diverse fleet of stretcher, wheelchair, passenger-seat vehicles, and their sophisticated electronic dispatch system, enables a comprehensive and efficient response.”

~ Brent Hobbs
Regional Director Patient Transportation, Access and Flow, Interior Health

“I’d like to share my appreciation for SNT and the outstanding service they deliver. SNT offers safe and reliable transport for patients, many with mobility or cognitive challenges, to access the medical care they need. What truly sets them apart is their incredible staff who go the extra mile in making every journey as comfortable as possible. Also, SNT has proven their commitment to improving patient access and flow by stepping up during challenging times such as wildfires or floods. Thank you SNT for your exceptional service!”

~ Vanessa Goh
Manager of Patient Transport, Contract Management Office, Fraser Health

“Since we began using your service, it has opened up the world to our ALS Society patient members. Now I can confidently request transport for high needs people and know that they are going to arrive at their doctor’s appointments and Society events safely and on time. It is such a good feeling to be able to rely on you to assist us with such efficiency. All the patient members comment on the kindness and friendliness of your drivers. Thank you so much for providing such an efficient service.”

~ Lisa
Patient Services Coordinator, ALS Society of BC

“The service all round is excellent. Drivers are courteous, attentive, helpful – the vehicles always immaculate, comfortable and safety requirements e.g. personal seat belts, are fully addressed. Dispatch is courteous and overall the service is safer and more reliable than any other.”

~ Inga
Kiwanis Care Centre

“I wanted to tell you what an excellent employee Sam is and how relieved I was to have someone as kind, helpful, personable, caring, respectful, courteous, and professional as he was, especially since it was my first time using a wheelchair accessible vehicle, and also my eyesight isn’t good. His excellent service really helped to reassure and comfort me in this time of major transition in my life. I will likely be using your services some more before I leave this facility, and hope that if I do, I get to have him as my driver again. Anyways, I think you have a wonderful employee and I think you should hang onto him!”

~ Grace

“I have experienced so many ambulances for my brother you have no idea. These 2 men were the most amazing ambulance guys in the world. I just cannot get over how they took such care of getting my brother right into his bed with perfection. Thank you so much.”

~ Lynne Hallgren

“I accompanied my uncle from RCH to Crossroads Hospice with Robert (same name as my uncle which is why I remember it) and the driver. Both members of the team were very professional, friendly and concerned about my uncle’s comfort. I appreciate the level of care and courtesy that they provided to us on the short journey.”

~ D Kikuchi

“The care that was given to our Mom went above 5 stars. The trip to Vancouver Island was a little longer than expected, due to Ferry scheduling, but the attendants made our Mom so very comfortable that the time passed quickly. We highly recommend this company as it gave so much support to all of us from the beginning to the end. A big thank you to each and everyone of you.”

~ Gordon Howe

“I just have to give credit where credit is due. I got transferred by Colleen from Mission to Abbotsford. She was super professional and very easy going, friendly, and was just all around amazing. She definitely made the trip easier and more special. She’s a genuine human being. I had a terrible time being in the hospital for days and her staying with me for my CT scan was the highlight of my week. This lady deserves a raise and praise. Thank you so much for being supportive and kind. It meant a lot to me.”

~ Leanne

“What a wonderful experience – thank you. Great professional staff who were intelligent, experienced and very caring along with a great well equipped vehicle meant a great experience. I wish all medical staff were this fantastic- I cannot recommend this company enough nor my experience with them. The staff were enthusiastic and spoke very highly of their company and employer and had been employed with them for numerous years -always a good sign! I also appreciated their attention and strict adherence of covid protocols. By far the highest standards I have come across! Thank you for making my trip better than I could have hoped for.”

~ Carolyn W

“What a caring job done by Sagar and Tina today transferring my mom from Langley Memorial Hospital to VGH. Both of them were so helpful, caring and respectful. Can’t Thank them enough. Very much appreciated. Please pass along Thank You from my mom and myself to Sagar and Tina.”

~ Malkit S

“Abe and Valerie moved my mom and it was a 5 hour journey!!! They were the BEST people I could have asked for to move my mom of 94 years of age. Valerie sat with her the whole way and made sure she was as comfortable as possible. They stopped at one point and got mom out of the car to give her a break from the winding roads and that helped her hugely. I would recommend SNT for anyone who is needing to move a patient as the care was over the top exceptional Thank you Abe and Valerie!!!”

~ Marion J

“Gagan and Tina transported my daughter from BC children’s hospital to our residence in Victoria. They were very caring and helpful. What an exceptional service both team members provided. My experience with them was very positive. My daughter had mobility issues and the care given by them for my daughter was very qualified and very respectful. The amount of care given to my daughter when they transferred her from bed to stretcher and from stretcher to bed was great. I am truly grateful for all that they did. I also appreciate the way the driver was driving and the attendant was checking her from time to time. I would definitely recommend this company if someone has mobility issues while transferring their loved ones. Once again thank you Gagan and Tina. Keep up the good work!!!”

~ James S

“Outstanding service. Kind, considerate and caring. I would not have been able to get my wife home on my own. They climbed more than 35 stairs with her in a chair. Harman and Kiran went beyond what is required of them. Thank you for your service”

~ Thomas C

“Awesome service. What makes a great patient experience is the people that provide the service. These two gentlemen were absolutely outstanding, the professionalism, and courtesy they provided was second to none. The company and patients they work/help are lucky to have these guys, top drawer. Thanks guys”

~ Everett D

“Thank you to all the crews who transferred my daughter over the last 8 weeks. They were all polite, helpful, positive and supportive during such an anxious time.”

~ Shirley J

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