Quality & Safety

We pride ourselves in taking a safety-first approach in everything that we do, ensuring employees and patients avoid injury, and we are committed to continuous improvement.

Our comprehensive patient transfer training curriculum was developed at the outset to ensure our transfer crews are equipped with the knowledge, skills, and tools required to avoid injury to patients or themselves. Members of our leadership team have participated in Health Quality BC seminars and completed Patient Safety Officer courses conducted by Healthcare Excellence Canada. Lessons learned from these committed organizations have been applied to developing our internal specialized training programs, ensuring not only that all of our transfer crews are properly trained, but also that there is a continuous improvement process as protocols, procedures, and policies develop and change. We monitor all aspects of our operations and ensure compliance with all required regulations.

The quality of service that is responsible for transferring patients within the healthcare system must be:

Safe

For the patients and for the crews who transfer them.

Reliable

To maintain patient flow, and conduct transfers on time.

Considerate

To patients and family members at a stressful time.

Efficient

The right vehicles, the right equipment, and the right policies.

Compliant

Meet the requirements of regulatory bodies and health authority protocols.

Hear About Our Impact

“Interior Health is no stranger to the devastating impacts of climate change—notably wildfires and floods, which places healthcare facilities at risk. This has resulted in mass evacuation events of hospitals and residents of Long Term Care facilities. In these situations, we call upon SNT to support the evacuation of our LTC facilities. During the 2024 Kelowna Wildfire, SNT responded quickly to support the evacuation of over 250 residents to alternative care facilities in the Okanagan and Lower Mainland. In our experience, SNT provides a safe, friendly, reliable, and professional service. In addition, SNT’s diverse fleet of stretcher, wheelchair, passenger-seat vehicles, and their sophisticated electronic dispatch system, enables a comprehensive and efficient response.”

“I’d like to share my appreciation for SNT and the outstanding service they deliver. SNT offers safe and reliable transport for patients, many with mobility or cognitive challenges, to access the medical care they need. What truly sets them apart is their incredible staff who go the extra mile in making every journey as comfortable as possible. Also, SNT has proven their commitment to improving patient access and flow by stepping up during challenging times such as wildfires or floods. Thank you SNT for your exceptional service!”

“Since we began using your service, it has opened up the world to our ALS Society patient members. Now I can confidently request transport for high needs people and know that they are going to arrive at their doctor’s appointments and Society events safely and on time. It is such a good feeling to be able to rely on you to assist us with such efficiency. All the patient members comment on the kindness and friendliness of your drivers. Thank you so much for providing such an efficient service.”

We’re Here When You Need Us.

Book Your Non-Emergency Patient Transfer.