About Us: Our Training
We aim to have the right trainers, in the right place, at the right time.
A company’s most valuable asset is its employees, who help the company achieve a competitive advantage through the quality of service it provides. Initial job training, refresher training, and ongoing updating as technology moves forward are critical to our success.
Training Modules
In addition to receiving Certified First Aid & CPR training geared specifically toward patient transfers, all crew members complete our bespoke training program where topics covered during the course of the program typically include, but are not limited to the following:
Legal Responsibilities
- Duty of care
- Patient confidentiality
- Incident reporting
Manual Handling – Kinetics
- Stretcher, stair chair, and wheelchair operation and limitations
- Lifting patients and moving equipment
- Loading, securing, unloading, and maneuvering patients
- Maneuvering patients up or down stairs with stair chairs
Risk Assessment On Site
- Identifying potential hazards
- Heavy patient precautions
Infection Precautions
- Following hospital protocols and procedures
- Vehicle and equipment cleaning and disinfecting
Continuing O2 Therapy
- Assessing journey time
- Calculating O2 amount required
- Ensuring adequate supply available
Conduct on Duty
- Dress code, vehicle cleanliness, driving with patients
- Professional and considerate behaviour
- Good Samaritan first aid only (NO medical)
Driving Techniques
- Vehicle safety inspections, regulations, and reports
- Defensive driving techniques
- Driving with finesse
- Winter driving and driving safety tips
Crew Communications
To ensure our crews are familiar with adjustments made to our procedures and practices, and the changing processes within the Health Authorities—for example, revised Infection Precautions—internal bulletins are issued regularly to keep staff updated on the latest policies relating to the safety of patients, and themselves, to avoid the risk of injury.
Topics include all aspects of the safe operation of our vehicles and the special equipment we use to transfer our patients, and any improved techniques and equipment that evolve over time.
